Reception and Administration

The Medical Secretarial Team

Our secretary is Jan Dykes, responsible for organising the doctors’ letters and referrals. She plays a key role in the Choose and Book referral system.

The Reception Team

The receptionists are here to help you. They are trained to do a difficult job well. If you are kept waiting or seem to be asked one or two irritating questions, remember that they are only carrying out our policy which is aimed at helping the practice to run smoothly. They have to judge the urgency of requests, so please try to give the information they require. They have been asked to do this and are bound by the same rules of confidentiality as doctors and nurses.