Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Pharmacy Opening Hours
- New
09/04/2020
Please click here for a list of London community pharmacies that will be open for longer hours during the Easter period (Good Friday, Easter Sunday and Easter Monday). Read more
NHS Volunteer Responders
- New
06/04/2020
The NHS is looking for volunteers to help up to 1.5 million people who have been asked to shield themselves from Coronavirus because of underlying health conditions. You can sign up quickly and easily at goodsamapp.org/NHS to become an NHS Volunteer Read more
Staying Mentally Healthy During Coronavirus
- New
06/04/2020
Please click here for a guide to staying mentally healthy during Coronavirus compiled by Wimbledon College. This offers useful ideas that might help in this time of heightened anxiety and during novel challenges such as self-isolation. Read more
New Mental Health A&E in Tooting
- New
03/04/2020
The Orchid Mental Health Emergency Service opened on Monday at Springfield Hospital and cares for patients with mental health problems who would otherwise have to go to A&E. Patients of all ages are accepted, including children. The ward will Read more
COVIBOOK - Reassuring children about coronavirus
- New
03/04/2020
Here you can download COVIBOOK, an explainer in the form of a story to reassure children under the age of 7 about coronavirus. Child Friendly Explanation of Coronavirus - PDF The short book has been produced by the Mindheart Foundation and tran Read more
IMPORTANT - Updated isolation advice
- New
26/03/2020
Current guidance is that, if one person becomes unwell, they should self-isolate for seven days. If they live in a household, they must isolate for up to 14 days. The example below is an easy way to explain this: A four-person household contain Read more
COVID Symptom Tracker
- New
26/03/2020
The COVID Symptom Tracker is an app created by doctors and scientists at King's College London, Guys and St Thomas’ Hospitals working in partnership with a health science company called ZOE Global. The app will be used to study the symptoms of C Read more
IMPORTANT- Medication Shortages
- New
18/03/2020
There are current medication shortages across many groups of drugs. Many drugs we rely on every day come from China, or depend on ingredients that are made there, and the coronavirus outbreak has disrupted manufacturing. Please do not over-order d Read more
IMPORTANT - Coronavirus and medication
- New
18/03/2020
There have been some reports that people taking certain types of medication for high blood pressure may be at higher risk if on drugs called ACE inhibitors or ARB drugs. The evidence now suggests that they may even be protective with coronavirus so p Read more
IMPORTANT - Coronavirus Update
- New
13/03/2020
Due to coronavirus we are having to reconsider how we work to keep all patients and staff safe. We will now triage all requests for appointments and hope to minimise face-to-face consultations by offering telephone or possibly video consultations. Read more
IMPORTANT – Online appointments
09/03/2020
New Online Coronavirus Advice Service
04/03/2020
Wuhan Novel Coronavirus
28/01/2020
Practice Newsletter - January 2020
20/01/2020
Telephone Hours
28/11/2019
Flu Vaccination
11/10/2019
PPPI White Board Questionnaire
05/07/2019
Wellbeing Service (Pilot)
21/06/2019
Practice Newsletter - May 2019
17/05/2019
Healthier You – The National Diabetes Prevention Programme
05/02/2019

Macmillan Way Surgery

CQC Inspected and Rated
Good

We are currently CLOSED.

Macmillan Way Surgery

News

Macmillan Way Surgery

CQC Inspected and RatedGood

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Macmillan Way Surgery

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):